​I. General Provisions​

Scope of Application: These Rules apply to all users (including global consumers) registered on and using the POWER OF FAITH cross-border e-commerce platform (hereinafter referred to as the "Platform"). Any operation conducted by users on the Platform shall be deemed as having fully read, understood, and agreed to these Rules, associated agreements, and the laws and regulations of the target market countries.

Core Principles: Platform operations adhere to the principles of voluntariness, equality, fairness, and good faith. The Platform strictly complies with China’s E-Commerce Law, the Provisions on the Management of Internet User Account Information, the international e-commerce standard ISO 32112:2025, and the compliance requirements of various countries, safeguarding the legitimate rights and interests of global users and maintaining cross-border transaction order.

Effectiveness of Rules: These Rules constitute the fundamental agreement for Platform services. The Platform reserves the right to amend these Rules based on updates to laws and regulations, adjustments in international trade policies, or operational needs. Amendments will be published in a prominent position on the Platform’s homepage. After a 7-day publication period, the amendments shall take effect. Continued use of the Platform’s services constitutes acceptance of the changes.

II. User Registration and Account Management​

Registration Requirements: Individual users must provide authentic and valid identification documents (e.g., passport, residence permit). Enterprise users must submit business licenses, import-export operation permits, and target market compliance qualifications (e.g., U.S. MSB registration, European VAT number). Account information must not impersonate or counterfeit governmental or international organization names and must comply with the cultural norms of the target market.

Identity Verification: The Platform implements a multi-dimensional real-name verification system. Users must complete mobile number, ID document, and payment account verification before accessing transaction services. The Platform reserves the right to deny services, close accounts, and pursue liability for fraudulent registrations using others’ identities.

Account Responsibility: Users are responsible for the security of their accounts and passwords. Losses from cross-border transactions due to account leakage shall be borne by the user. Accounts may not be lent, leased, or sold. Users must immediately notify the Platform of unauthorized logins or suspicious orders to mitigate losses.

Account Handling: For accounts violating these Rules or target market laws, the Platform may issue warnings, restrict cross-border payments, suspend transaction privileges, or impose permanent bans, retaining related records for no less than three years.

III. Product Transaction Rules​

(1) Merchant Standards​

Qualification Access: Merchants must provide authentic and valid business licenses, import-export qualifications, brand authorization letters, and product inspection reports (e.g., for food, cosmetics). For special categories (e.g., medical devices, maternal and child products), corresponding target market administrative permits must be submitted. The Platform conducts dual verification of qualifications and maintains dynamic update records.

Information Disclosure: Product details must be displayed in both Chinese and the target market’s official language, clearly indicating materials, specifications, craftsmanship, prices, tariff responsibilities, after-sales services, and prohibited sale terms. Fictitious transactions, fabricated reviews, exaggerated or misleading descriptions are prohibited. Compliance with target market labeling regulations (e.g., EU CE marking) is required.

Inventory and Shipping: Merchants must ensure accurate inventory, ship orders within agreed timeframes, and synchronize logistics tracking information. For Platform-cooperated logistics channels, tracking numbers must be uploaded within 24 hours of shipment. Late shipments incur a 5% penalty of the order value (capped at $50) payable to the consumer.

(2) Consumer Standards​

Order Submission: Orders are submitted after confirming accuracy (product info, price, delivery address, estimated tariffs, shipping method). Submission constitutes a successful order; a cross-border sales contract is formed upon merchant confirmation. After submission, only the delivery address can be modified before shipment, with a maximum of two changes.

Payment Rules: Payments must be made via Platform-designated cross-border payment channels after verifying the amount (product price, shipping, estimated tariffs). Exchange rate fluctuations during payment are based on real-time rates at deduction. Payment issues should be reported to Platform customer service; transfers to third-party accounts are prohibited.

Receipt Inspection: Upon receipt, consumers must verify product appearance, quantity, packaging, and customs documents before signing. For damaged, missing, or misdescribed goods or missing customs documents, refuse acceptance and contact the merchant and Platform within 24 hours, providing evidence (e.g., photos, logistics records).

IV. Cross-Border Logistics and Customs Rules​

Shipping Methods and Timelines:

The Platform offers air and sea freight. Merchants must clearly indicate estimated delivery times: 25–35 days for sea freight, 10–15 days for air freight (5–7 days longer for remote areas). Delays due to force majeure (e.g., port strikes, customs inspections) are not the Platform’s direct responsibility.

Consumers choose shipping methods at checkout. Air freight costs are based on the greater of weight or volumetric weight; sea freight is priced per cubic meter.

Logistics Liability:

Merchants bear risks before goods reach Platform overseas warehouses; logistics providers bear loss/damage risks before delivery; consumers bear risks after signing.

Merchants are fully liable for customs seizures/fines due to inaccurate declarations (e.g., undervaluation, misclassification) and must refund consumers in full plus shipping costs.

Customs Assistance Obligations:

Merchants must provide accurate product declarations (e.g., HS codes, materials, value proofs) and include compliant customs documents (e.g., commercial invoices, packing lists). Consumers must provide required customs materials (e.g., ID copies, residence proofs). Failure to provide these may result in returns/destruction at the consumer’s expense.

V. Multi-Country Online Payment Rules​

Payment Channel Coverage: The Platform integrates global payment methods supporting 200+ currencies, including:

• International tools: PayPal, Visa/Mastercard (via Stripe with 3D secure);

• Cross-border collection services: Payoneer, WorldFirst, Airwallex (supporting 150+ countries);

• Localized channels: EU SEPA transfers, Brazil Boleto, Indonesia DOKU, etc.

  Payment Security and Fees:

  The Platform uses encryption to protect payment info; all channels are licensed (e.g., Payoneer) and comply with PSD2.

  Fees: Int’l cards 3%–4%; cross-border collection 0.3%–1.2%; localized fees as displayed. No hidden charges.

  Fund Flow Rules:

  Multi-currency transactions use real-time exchange rates (better than bank mid-rates); users choose settlement currencies.

  Refunds are processed via original channels within 1–7 business days; exchange rate differences borne by the Platform.

VI. After-Sales Service Rules​

Return/Exchange Scope:

• Quality/functional issues or major discrepancies: 7-day return/15-day exchange from receipt (shipping costs borne by merchants), with proof (e.g., inspection reports).

• Unopened, resalable non-special goods (e.g., non-customized items): 7-day no-reason return (cross-border shipping/customs costs borne by consumers). Merchants must clearly mark non-returnable categories and implement confirmation steps.

• Full refunds for customs-related damage/confiscation.

  Non-Qualifying Cases:

• Goods not sold on the Platform;

• Human damage (misuse, impact, self-repair);

• Missing/altered packaging, accessories, customs documents, or invoices;

• Claims exceeding time limits (quality: 30 days; no-reason: 7 days).

  Process: Consumer submits request → merchant review (1–3 days) → return address provided (prefer overseas warehouses) → consumer ships goods (with tracking) → merchant/warehouse checks → refund/exchange processed (3–5 business days after verification).

VII. Personal Information and Privacy Protection​

The Platform collects/uses personal data only for cross-border transactions, customs, logistics, and after-sales, using end-to-end encryption. Sensitive data (e.g., passport numbers, credit card info) requires separate consent.

Users may access/correct data; account deletion requests are processed within 30 days of verification (exceptions: legal retention or cross-border compliance). EU users receive GDPR-compliant data transfer services.

Platform staff and partners (logistics, payment providers) must keep user info confidential, not disclosing/selling it illegally. Partners sign NDAs and undergo compliance audits.

VIII. Complaints and Dispute Resolution​

Complaint Channels: Multilingual entry on homepage, 24/7 online support, hotline, email, with support for uploads (images, videos, documents).

Handling Mechanism: Bilingual verification within 7 business days; mediation per ISO 32122:2025. Unresolved cases may escalate to ODR platforms, target market regulators, arbitration, or litigation.

Special Cross-Border Dispute Terms: Disputes from exchange rate fluctuations/customs policy changes are mediated per "loss-sharing, reasonable compensation." Applicable law defaults to the product delivery country’s laws for multi-jurisdictional issues.

IX. Supplementary Provisions​

The Platform holds final interpretation rights, non-conflicting with mandatory laws of China/target markets and international e-commerce standards.

Unspecified matters refer to China’s E-Commerce Law, Consumer Rights Protection Law, ISO 32112:2025, and target market laws.

Terms of logistics/payment partners supplement these Rules with equal effect.

(This translation is for reference only. In case of discrepancy, the original Chinese text shall prevail.)