Phoenix Dance Couple Bracelets – Vintage Chinese Style Hetian Jade Peace Buckle Bracelets, Modern Chinese Red String Jewelry

Returns & Exchanges Service

We are dedicated to providing an excellent shopping experience and understand the uncertainties that can arise when choosing personal items online. To protect your rights, please review the following policy carefully:

Return & Exchange Timeframe

• 30-Day Worry-Free Returns/Exchanges: Within 30 days of receiving your order, you may request a return or exchange with a full refund by providing proof of purchase.

• Late Requests: Requests submitted after 30 days cannot be accepted.

• Excluded Items:

  • Gift cards, personalized/customized products, opened or used incense sticks/candles/soaps, and promotional/sale items (clearly marked "Final Sale") are not eligible​ for returns or exchanges.

  • "Buddha stone" items (unused and in original packaging) may be returned.

Conditions for Returns/Exchanges

1. Item Condition:

   • Items must be unused, in their original condition (as received), and include all original packaging, labels, and accessories.

2. Refund Coverage:

   • Refunds cover the item's purchase price only and do not include shipping fees, gift-wrapping charges, or other service fees.

   • If the return is due to our error (e.g., incorrect or defective item), we will cover return shipping costs.

3. Exchange Restrictions:

   • Exchanges are only available for the same item and cannot be followed by a refund request.

Return/Exchange Process

1. How to Apply: Contact our customer service via the chat window on the right side of the website, providing your order details and reason for return/exchange.

2. Handling Defective Items:

   • If an item is defective, damaged, or does not match your order, we will provide a return shipping label (within the policy timeframe).

3. Self-Return (Non-Defective Items):

   • You are responsible for return shipping costs. We strongly recommend using a trackable shipping service​ and keeping the tracking number. We are not liable for packages lost due to untraceable shipping methods.

4. Refund Timeline:

   • Once we receive and inspect the returned item, refunds will be processed within 1 week via the original payment method (credit card/original account), and you will be notified by email.

5. Exchange Delivery Time: Delivery times for exchanged items vary by region.

Special Circumstances

• Gift Orders:

  • If the item was sent directly to you as a gift, you will receive a gift credit for the returned item's value.

  • If the gift was sent to the purchaser first, the refund will be issued to the original payer.

• Compensation for Defective Items:

  • If a defect is found within 1 year of purchase, you may request a special discount code​ for 50% off a repurchase of the same item, subject to proof of purchase.

• Delayed/Missing Refunds:

  If your refund is delayed, please follow these steps:

  1. Check your bank account statement.

  2. Contact your card issuer to confirm processing status.

  3. If the issue persists, contact us via the customer service chat.

Important Notes

• Return Address: Do not send returns to the address on the package. Our customer service will provide the correct return address.

• Policy Updates: This policy may be updated periodically. Please refer to the latest version on our official website.

We value your feedback and are committed to continuously improving our service. If you have any questions, please contact our customer service via the chat window on the right. We are here to help!

✈ Global Free Shipping Offer​ ✈

Enjoy free worldwide shipping​ on orders over $69.99!

🌍 Shipping Coverage​

We ship to most countries and regions around the world.

In addition to standard shipping, you can also choose DHL Express​ as a paid expedited option.

⏳ Delivery Timelines​

• Order Processing Time: 2–5 business days

• DHL Express Delivery: 6–8 business days

• Standard Shipping: 7–20 business days

Estimated delivery times for selected countries​ (Standard Shipping):

📌 Important Notes​

1. If your country is not listed above, shipping costs and delivery times can be viewed on the checkout page or by contacting customer service.

2. The timelines provided are for reference only; actual delivery may vary depending on the carrier.

❗ Incorrect Shipping Information​

If you have entered an incorrect shipping address or contact details, please contact our customer service within 2 hours​ to make corrections.

Please note: It is the customer’s responsibility to provide accurate shipping information. Once the order has been shipped, we cannot change the delivery address or resend the package.

If you need assistance, please contact us via the customer service chat on the right side of the website.

（This policy is updated to the latest date. For any changes, please refer to the official website.）